At Jo Beauty, we respect and value your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to protect it. By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect different types of information to provide and improve our services to you. The information we collect includes:

A. Personal Information:

  • When You Make a Purchase: We collect personal details such as your name, email address, phone number, billing and shipping addresses, payment details (credit card information, PayPal, etc.), and any other information necessary to complete the transaction.

  • When You Contact Us: If you reach out to our customer support team, we may collect your name, email, phone number, and the content of your communication.

B. Non-Personal Information:

  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about how you interact with our website, such as browsing history, pages visited, and other site usage data. This helps us improve your shopping experience and understand our customers' preferences.

2. How We Use Your Information

The information we collect is used for various purposes, including:

  • To Process Orders and Payments: We use your personal details to complete transactions, process payments, and deliver products to the address you provide.

  • To Provide Customer Support: We use your contact information to respond to inquiries, process returns or exchanges, and assist you with any issues regarding your order.

  • To Improve Our Services: By analyzing usage data and customer feedback, we continuously improve the design, functionality, and content of our website.

  • To Personalize Your Experience: We may use the information we collect to offer personalized product recommendations and promotions based on your preferences.

  • To Send Promotional Communications: With your consent, we may send you newsletters, promotional offers, and information about new products and services. You can opt-out of these communications at any time.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our business, such as:

  • Payment Processors: We share your payment details with trusted third-party payment gateways (e.g., PayPal, credit card processors) to process your transactions securely.

  • Shipping Partners: We share your shipping address with delivery companies to ensure your products are delivered to you.

  • Marketing Partners: If you have subscribed to our newsletter or other communications, we may share your information with marketing partners who assist us in sending relevant promotional content (you can unsubscribe at any time).

We ensure that any third parties who have access to your personal data comply with strict data protection standards.

4. Data Security

We take the protection of your personal information seriously. We implement a variety of security measures to safeguard your data, including:

  • Encryption: Sensitive data, such as payment information, is transmitted securely using encryption technologies (SSL).

  • Access Controls: Only authorized personnel have access to your personal information, and they are required to maintain its confidentiality.

  • Regular Audits: We conduct regular security audits to ensure our systems remain secure and up-to-date.

Despite our efforts to protect your information, no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights and Choices

As a customer, you have certain rights regarding your personal data:

  • Access and Correction: You have the right to access and correct the personal information we hold about you. If you need to update or change any information, please contact us.

  • Data Deletion: You can request to delete your personal data, subject to any legal obligations we may have to retain certain information (e.g., transaction records).

  • Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails or newsletters, you can opt out at any time by clicking the unsubscribe link in the email or by contacting us directly.

6. Cookies and Tracking Technologies

Jo Beauty uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, improve site functionality, and gather usage data.

You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect the functionality of some parts of our website.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Jo Beauty. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Jo Beauty does not knowingly collect personal information from children under the age of 16. If we learn that a child has provided us with personal information, we will take steps to delete such information. If you are a parent or guardian and believe we have collected personal information from your child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal information, please don’t hesitate to contact us:

By using our website or services, you consent to the collection and use of your personal information as described in this Privacy Policy.