Welcome to Jo Beauty! By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. These terms govern your use of the website, our products, and services, so please read them carefully.

1. General Terms

  • Acceptance of Terms: By using our website or purchasing products from Jo Beauty, you acknowledge and accept these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services or purchase products.

  • Changes to Terms: Jo Beauty reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. You are responsible for reviewing these terms periodically for any changes.

2. Products and Services

  • Product Availability: While we strive to maintain accurate product listings and availability on our website, Jo Beauty cannot guarantee that all products will be in stock at all times. We reserve the right to cancel or modify orders if a product is out of stock.

  • Product Descriptions: We make every effort to ensure that our product descriptions, including images, colors, sizes, and other details, are accurate. However, due to variations in lighting and display settings, the appearance of products on your screen may differ slightly from the actual product.

3. Ordering and Payment

  • Order Acceptance: When you place an order on Jo Beauty’s website, we will send you an order confirmation email. This confirmation does not signify that your order has been accepted. Jo Beauty reserves the right to refuse or cancel any order at any time before shipping, including due to issues with payment, stock availability, or errors in pricing.

  • Pricing: All prices listed on our website are in Nepalese Rupees (NRs) and are subject to change without notice. We strive to provide accurate pricing; however, in the event of a pricing error, we will notify you before processing your order.

  • Payment Methods: We accept payments through credit/debit cards, mobile wallets, and other payment methods as listed on the website. By submitting your payment details, you authorize us to charge the total amount for your order, including any applicable taxes or shipping fees.

4. Shipping and Delivery

  • Shipping Charges: Shipping charges are calculated at checkout based on your delivery address and the size of your order. Jo Beauty offers free shipping on certain products or promotions, which will be clearly stated at checkout.

  • Delivery Times: Estimated delivery times will be provided at checkout, but Jo Beauty does not guarantee specific delivery dates. Delays may occur due to factors beyond our control, such as weather conditions, customs procedures, or delivery carrier issues.

  • Order Tracking: Once your order is shipped, you will receive a tracking number to monitor the delivery status. Please ensure your shipping address is correct, as we are not responsible for lost or delayed packages due to incorrect information.

5. Returns, Refunds, and Exchanges

Jo Beauty offers a refund and exchange policy for products that are received in a different condition than ordered. Please review our Refund and Exchange Policy for full details. The following key points apply:

  • Refunds and exchanges are only available if the product is different from the one ordered.

  • The customer must contact Jo Beauty within 7 days of receiving the incorrect product to initiate a return or exchange.

  • Refunds will be processed within 3 business days once the returned product is verified.

  • Products must be returned in unused and unopened condition, including original packaging and seals.

  • Shipping costs for returns and exchanges will be covered by Jo Beauty if the product was incorrectly shipped.

6. User Conduct

  • Account Responsibility: If you create an account on our website, you are responsible for maintaining the confidentiality of your login details, including your password. You agree to notify us immediately if your account is compromised or if you notice any unauthorized activity.

  • Prohibited Activities: When using our website, you agree not to:

    • Violate any applicable laws or regulations.

    • Infringe on the intellectual property rights of Jo Beauty or others.

    • Distribute viruses, malware, or other harmful code.

    • Engage in fraudulent activities, including the use of stolen credit cards or payment methods.

7. Privacy and Security

  • Privacy Policy: Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

  • Security: We employ industry-standard encryption and security protocols to protect your personal and payment information. However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

8. Intellectual Property

  • Ownership: All content on the Jo Beauty website, including text, images, logos, product names, and design elements, are the intellectual property of Jo Beauty or its licensors and are protected by copyright laws.

  • Use of Content: You may not use, reproduce, distribute, or modify any content from our website without prior written consent from Jo Beauty, except for personal, non-commercial use.

9. Limitation of Liability

  • No Warranty: Jo Beauty does not make any warranties, either express or implied, regarding the quality, performance, or suitability of the products sold through our website. We do not guarantee that the products will meet your expectations, and we are not responsible for any damage or loss resulting from the use of our products.

  • Limitation of Liability: To the maximum extent permitted by law, Jo Beauty will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or products, even if we have been advised of the possibility of such damages. Our total liability will not exceed the amount paid for the product(s) that caused the issue.

10. Force Majeure

Jo Beauty is not liable for failure to fulfill any of its obligations under these Terms and Conditions if such failure is due to events beyond our reasonable control, including natural disasters, strikes, war, or technical failures.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Nepal. Any disputes or claims related to these terms shall be resolved in the courts of Nepal.

12. Contact Information

If you have any questions about these Terms and Conditions or need assistance with your order, please feel free to contact us:

By using our website, making a purchase, or interacting with Jo Beauty in any way, you agree to abide by these Terms and Conditions. We encourage you to review this document regularly to stay informed about any updates or changes.